Thank you for choosing Alphatronic. We are committed to providing high-quality products and exceptional service. To ensure your satisfaction, we offer the following return policy for non-functional modules.
Return Eligibility:
• Only modules that are found to be non-functional after testing are eligible for return.
• You must initiate a return request within 2 days from the date of receipt.
• The module must be returned in its original condition, with no signs of damage or tampering.
Return Process:
1. Inspection and Testing: Once you receive your module, we recommend testing it immediately to ensure it functions as expected.
2. Request a Return: If the module is non-functional, contact us within 2 days of the receipt of the item to request a return.
3. Return Authorization: Upon approval of your return request, we will provide you with instructions on how to return the product.
4. Return Shipping: You will be responsible for return shipping unless otherwise stated by our support team. Please ensure the product is securely packaged to avoid damage during transit.
Warranty Information:
• We offer a warranty check to ensure that the module meets the quality and functionality standards before delivery.
• Our team will assess the returned module for defects. If the item is confirmed to be non-functional due to no fault of the user, we will provide a replacement or issue a refund.
Exclusions:
• Products that show signs of physical damage, misuse, or tampering are not eligible for returns or refunds.
• Returns initiated after the 2-day period will not be accepted.
If you have any questions or need further assistance, please contact our support team at +94767658217.
Thank you for your understanding and cooperation.